Only unused items may be returned.
All returns must be made within 30 days of purchase and include all parts, instructions, and original packaging. All missing items/parts or damage claims must be made within 14 days of receipt.
Backcountry Racks WILL NOT accept any returns without prior authorization. Please contact us ([email protected]) with the problem and we will issue a Return Authorization (RA) number for you to include with your return. This process ensures proper handling and a prompt refund. Once we receive the returned items, we will issue a refund.
A 10-20% restocking fee may be charged if the products cannot be resold as new.
You will be refunded the amount of the items minus our shipping costs, even if your order shipped for free. The customer will pay for the return shipping.